Return and Refund Policy

Return and Refund Policy

We want you to be satisfied with your purchase. Please review the following policy carefully before requesting a return, replacement, or refund.

Return Eligibility

You may request a return within 8 calendar days of the date your order is delivered.

To be eligible for a return, the item must be unused, undamaged, and returned in its original condition and packaging. All returned items are subject to inspection before a refund or replacement is approved.

To start a return, contact us at support@foxfanscustomring.com and provide:

  • Your order number

  • The reason for your return

  • Clear photographs of the item and its packaging, if the item is damaged or incorrect

Please do not return an item before contacting us and receiving return instructions.

Damaged Items

If your order arrives damaged due to transportation, please contact us as soon as possible after delivery.

Please include your order number and clear photographs showing the item, the damage, and the shipping packaging. Once we confirm that the item was damaged during transportation, Foxfanschampionring will offer an eligible replacement at no additional charge or issue an appropriate refund.

We aim to arrange an approved replacement within 7 business days after confirming the damage.

Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your order, please contact us and provide your order number and clear photographs of the package and the item received.

Once the issue is confirmed, Foxfanschampionring will arrange a replacement at no additional charge or issue an appropriate refund. We aim to arrange an approved replacement within 7 business days after confirmation.

Size Selection

We do not accept exchanges when the customer selected the wrong size while placing the order.

Please review the applicable size guide and confirm your size carefully before completing your purchase. This restriction does not apply if we sent a size different from the size shown in your order confirmation.

Customized and Personalized Products

Customized and personalized products are generally not eligible for return or exchange.

However, we will review a request if:

  • The item was damaged during transportation

  • The item received was different from the item ordered

  • The item was made incorrectly compared with the personalization details shown in the order confirmation

  • An item was missing from the order

Photographs or other supporting information may be required to confirm the issue.

Change-of-Mind Returns

If you are no longer interested in a non-personalized product, you may request a return within 8 calendar days of delivery.

Approved change-of-mind returns are subject to a US$15 restocking fee, which will be deducted from the refund. Personalized and customized products are not eligible for change-of-mind returns.

Return Condition

Returned products must be in their original condition. Original packaging and containers must not be marked, damaged, or defaced.

We reserve the right to decline a return or reduce the refund when an item is returned used, damaged, incomplete, or in a condition different from the condition described in the return request.

Refund Process

After receiving and inspecting the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. After the refund is processed, it may take approximately 7–15 days to appear in your account, depending on your bank or card issuer.

Original shipping charges and return shipping costs are handled according to the reason for the return and the return instructions provided by our customer support team.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or payment account again.

  2. Contact your card issuer, as processing times may vary.

  3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received the refund, contact us at support@foxfanscustomring.com.

Processing Time

The typical total processing time for returns and replacements is approximately 2–4 weeks, including shipping and inspection. Processing may take longer during holidays or other high-volume periods.

Contact Us

For questions about returns, replacements, or refunds, contact:

Email: support@foxfanscustomring.com
Business name: Foxfanschampionring